Frequently Asked Questions

What is your return policy?

All of our dresses are made to order and made just for you. So, to keep our prices low and our quality of dresses high, we are unable to offer returns at this time. We encourage you to use our sample program to see if you will like the dress you receive prior to purchasing.

What are your delivery charges?

All wedding dresses come with FREE shipping! Sample dresses have a shipping charge of $20 with the return shipping included.

Which payment methods do you accept?

Currently, we accept PayPal which allows you to pay with a credit card or your PayPal balance.

How long will delivery take?

All of our wedding dresses are made to order and take between 10-20 days to arrive at your door. Sample dress delivery date canrange from 2-20 days.

How secure is shopping in the Online Shop? Is my data protected?

Nash Lev utilizes https technology which encrypts all data between you and Nash Lev. For payment processing, we use PayPal on their own portal, which is extremely secure.

What exactly happens after ordering?

Your order gets sent to our manufacturing team who will make sure that your dress is made perfectly! From there we ship the dress to you!